JD Banner Gameloft
Niveau intermédiaire/senior
Online Technical Support

Si vous avez envie d'embarquer dans une nouvelle aventure palpitante et de vous épanouir au sein d'une équipe audacieuse et talentueuse, saisissez votre chance de rejoindre la partie ! 

Type d'emploi
Contrat à durée déterminée
Manager Role
Non
Emplacement du bureau
Saïgon
Modèle de travail
Hybride
Expérience de travail
Niveau intermédiaire/senior

Job Purpose:

  • The team you'll be joining is responsible for offering 1st level support for internal online related matters.
  • The team provides a 24/7 support for all Gameloft games from different locations.
  • Your role is to monitor systems, provide assistance, feedback and guidance to issue reporters based on established procedures.

Main Responsibilities:

  • Providing 1st line technical support; answer support queries via email or chat.
  • Maintaining a high degree of internal customer service for all support queries and adhere to all service management principles.
  • Taking ownership of user problems and be proactive when dealing with user issues.
  • Identifying the issue and categorizing / prioritizing the incident.
  • Referring knowledge base for workaround / resolution and attempting resolution.
  • Ability to work effectively in a dispersed team and individually.
  • Escalating problems to the next level of support or specialized teams when necessary.
Niveau intermédiaire/senior
Online Technical Support
Saïgon
Contrat à durée déterminée
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